Privacy & cookies

At SYDERA MONITORING, publisher of TARS Monitoring Solution, we attach the utmost importance to protecting your privacy. This policy is established in accordance with Moroccan Law 09-08 and applies to all services offered via https://tars.ma/.

---

Data controller

SYDERA MONITORING SARL (ICE 004010096000069). Address: Oasis Offices Latitudes, Route de l'Oasis, Bureau 304, Maarif, Casablanca, Morocco. Contact: [email protected].

Data collected

Information you provide: last name, first name, email, telephone, profession, company, billing information, search queries, configured alerts. Questions asked to the AI agent are not retained.

Information collected automatically: IP address, browser type, pages visited, session duration, technical cookies.

Purposes of processing

• Provision of the services and sending of personalised alerts.
• Management of your account, authentication, billing and support.
• Improvement of the platform and development of new features.
• Important communications about your account or changes to the service.
• Marketing and prospecting (only with your consent).

Legal basis

• Performance of the subscription contract.
• Consent for marketing communications.
• Legitimate interest in improving the services.
• Legal obligation imposed by Moroccan legislation.

Retention period

• Account data: duration of the subscription + 5 years after termination.
• Billing data: 10 years (legal obligation).
• Browsing data: 13 months maximum.

Recipients of the data

Your data is neither sold nor rented. It may be disclosed to authorised TARS staff, to technical subcontractors (hosting, payment) and to public authorities where required by law.

Transfers abroad

Transfers to servers outside Morocco may take place in connection with cloud services, in strict compliance with Law 09-08.

Security

We implement data encryption, secure authentication procedures and access restrictions to protect your data.

Cookies

TARS uses only technical cookies that are strictly necessary for the platform to function and to keep the service reliable and secure. These cookies do not require prior consent, as they are essential to providing the service.

Cookie	Purpose	Duration
Session (session_id)	Keeps you signed in and secures access to the account (SameSite = Strict, protection against CSRF attacks).	30 days
Language (lang)	Remembers the chosen display language (French, English, Arabic); necessary for the multilingual operation of the site, no other purpose.	1 year

To date, TARS uses no third-party tracking, advertising or analytics cookies.

Users may at any time configure their browser to refuse or delete cookies. This may, however, affect the proper functioning of some features of the platform.

Your rights

In accordance with Law 09-08, you have the rights of access, rectification, objection and erasure. To exercise them: [email protected]. You may also lodge a complaint with the CNDP.

CNDP notification

The data processing operations have been notified to the CNDP; the notification number will be communicated soon.